Value Added Services
 
Technical Expertise

Pioneer Tool employs 13 applications specialists covering all six New England states and Eastern New York - all of whom had several years of manufacturing experience prior to joining the company.  Our specialists are charged with the responsibility of solving manufacturing challenges.  They stay on top of the latest technologies to determine the best tools to not only improve productivity, but to control manufacturing costs.


Documented Cost Savings

Pioneer Tool is a leading distributor in provided Documented Cost Savings to our customers.  Our application specialists are continually seeking opportunities where they are able to test and implement new technologies - with the ultimate goal being to ensure cost savings for the customer!  After all tests are completed, our specialists record all of the data into a spreadsheet, review it with our customers' decision makers, and provide a report documenting the activities and quantifying the savings.  Over the past two years, Pioneer Tool has provided documented cost savings in excess of $1 million/year. 


Customer Service

We have four offices to service our entire customer base:  Agawam, MA, Nashua, NH, Hartford, CT and Otisfield, ME.  We are NOT a call center where customers speak with a different person each time they call in.  Instead, we have 14 inside salespeople who are assigned to specific accounts.  Each inside salesperson establishes, develops and nurtures every customer relationship and is responsible for the overall handling of all quotes and orders.  Our offices are open from 7:30am until 5:00pm every day, and our applications specialists are available most days after hours and on weekends to service any emergencies that may arise.



Updated: 10/10/2015 10:26:00 AM - cbignell

8/16/2017 1:31:16 PM